Support Ops Starter Kit

A ready-to-adapt support macro pack for teams that need replies that sound human, calm, and consistent. Built for a paid $100 first slice: adapt the macros to the buyer's product, policies, categories, and escalation paths.

30 support macros

10 reusable variables

6 escalation labels

24h adaptation target

billing_review

Refund Request Received

Hi {{first_name}}, I have your refund request for {{product_name}} and I am reviewing it now. I will follow up by {{eta}} with either the refund confirmation or the exact next step.

bug_repro_needed

Bug Report Intake

Please send what you were trying to do, what happened instead, device/browser or app version, and a screenshot if available. Once I have that, I can file it cleanly.

policy_boundary

Firm But Helpful Boundary

I understand what you are asking for. We cannot {{issue_summary}} because {{policy_reason}}. The best available option is {{next_step}}.

retention_risk

Cancellation Save Attempt

I can cancel the subscription for you. Before I do, I want to check whether the issue is something we can fix quickly. If you still want to cancel, reply �?ocancel�?�.

trust_safety

Account Access Help

For security, I cannot change login details directly from this message. Please use the recovery path, and if that fails, send the exact error for escalation.

internal

Escalation Summary

Summary, reason escalated, customer expectation, risk level, and recommended action in a standard format for clean internal handoff.

Deliverable: Markdown macro library, CSV-ready macro sheet, escalation labels, variable map, and usage guide adapted to the buyer's real product context.