20 rows
Starter sample batch size
4 labels
Billing, bug, account, escalation
JSON first
Easy to plug into a helpdesk or spreadsheet
Sample Classification Output
| Ticket | Label | Priority | Reason |
|---|---|---|---|
| Charged twice after upgrading, customer asks for immediate refund. | billing | high | Payment dispute, refund language, and duplicate charge risk. |
| Password reset link expires before user can open it on mobile. | account | medium | Login blocker with likely known flow issue. |
| Webhook payload arrives without customer_id after API v2 migration. | bug | high | Integration regression affecting downstream automation. |
| Customer confirms the workaround fixed their export. | resolved | low | No further action except close or satisfaction check. |
Escalation Rules
- High priority if money, security, outage, or churn language appears.
- Ask for human review when confidence is below 0.72.
- Never silently delete or merge ambiguous tickets.
- Return evidence phrases for every label.
Auditable JSON Shape
{
"ticket_id": "T-1042",
"label": "billing",
"priority": "high",
"confidence": 0.88,
"evidence": ["charged twice", "refund"],
"next_action": "route_to_billing_refunds",
"needs_human_review": false
}
Tone Converter Example
Original
This is ridiculous. You double charged me and nobody is answering. Fix it now.
Professional Rewrite
I was charged twice after upgrading and have not received a response yet. Please review the duplicate charge and let me know the refund timeline.
First Paid Slice
For a $100 activation, I would deliver the label taxonomy, sample classifier rules, JSON schema, 20-row classification pass, tone rewrite examples, and a small Python or Node runner with sample input/output. The buyer only needs to provide redacted tickets, desired labels, and forbidden phrases or compliance constraints.